Printer Offline

info's Avatar


07 Jun, 2023 04:26 PM

I have a Hiti525 , i have been using for 3yrs no issues.
I am currently unable to print due to printer saying offline.?
Thanks for your help

  1. Support Staff 1 Posted by Jorge Oliva on 07 Jun, 2023 04:34 PM

    Jorge Oliva's Avatar

    Open device and printer in the windows search and see if you see your printer listed

  2. 2 Posted by info on 07 Jun, 2023 04:45 PM

    info's Avatar

    yes its listed, thats where it says offline

  3. Support Staff 3 Posted by Jorge Oliva on 07 Jun, 2023 05:25 PM

    Jorge Oliva's Avatar

    Is your printer connected to a USB port with cable or is it a wifi connection. If it's with cable on device and printer right click on your printer and set it to default

  4. Support Staff 4 Posted by Joe Connell on 07 Jun, 2023 05:32 PM

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    If it shows Off Line... make sure it is conneced AND TURNED ON

  5. 5 Posted by info on 07 Jun, 2023 05:42 PM

    info's Avatar

    its connected via wire and in the same usb port everytime.
    i am on my way home, i will check to make sure its default, but i have never changed it so i would image it is
    thank you

  6. Support Staff 6 Posted by Jorge Oliva on 07 Jun, 2023 08:14 PM

    Jorge Oliva's Avatar

    and also open the settings F1 on printing make sure your printers name show up and you have a check mark on enable printing

  7. Support Staff 7 Posted by Jorge Oliva on 08 Jun, 2023 12:03 AM

    Jorge Oliva's Avatar

    Did you check your printer? so we can close this conversation.

  8. John closed this discussion on 22 Aug, 2023 02:13 AM.

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